Shipping policy

At Afterpace, our products are made to order through selected production partners. This helps us produce only what is needed and reduce unnecessary overproduction.

Because each order is produced specifically after it is placed, please allow time for both production and shipping.

Order Processing

Orders enter production shortly after they are placed.

Processing times may vary depending on the product, production location, order volume and destination.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

The delivery date or delivery timeframe applicable to your order will be communicated before you place your order. Production and shipping times may vary depending on the product and destination, but nothing in this policy limits your statutory rights regarding the delivery date or timeframe communicated when your order is placed.

Shipping Destinations

Afterpace ships internationally to the destinations available at checkout.

Shipping availability, methods, rates and estimated delivery times may vary depending on your country, the products ordered and the production location.

If a destination is unavailable during checkout, we are currently unable to ship the selected order to that location.

Shipping Costs

Shipping costs are paid by the customer and are calculated and displayed during checkout before payment.

Shipping rates may vary depending on the destination, products ordered, package weight, production location and available shipping method.

The complete shipping cost applicable to your order will be shown before you confirm your purchase.

Estimated Delivery Times

Delivery times include both production and transportation.

The delivery date or delivery timeframe applicable to your order will be communicated before you place your order, including during checkout where available.

Delivery times may vary depending on the destination, carrier, production partner, customs processing and peak periods.

Where no specific delivery date or timeframe has been agreed or communicated, Afterpace will deliver the order without undue delay and within the maximum period required by applicable law.

Your statutory rights regarding delivery times and delays remain unaffected.

Multiple Packages

Products from the same order may be produced and shipped from different locations.

As a result, an order containing several products may arrive in multiple packages and on different dates.

If you receive only part of your order, this does not necessarily mean that the remaining items are missing. Separate tracking information may be provided where available.

Tracking

When tracking is available, you will receive the relevant information by email once your package has been shipped.

Tracking information may take some time to update after the carrier receives the parcel.

Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please check your shipping information carefully before confirming your purchase.

If you notice an error after ordering, contact us immediately at hello@afterpace.fr. We will attempt to update the address if production or shipment has not progressed too far, but we cannot guarantee that changes will still be possible.

If a delivery fails because the customer provided an incorrect or incomplete address, Afterpace does not provide an automatic free replacement or reshipment.

Where permitted by applicable law, additional production or shipping costs resulting from an incorrect address may be charged to the customer.

Unclaimed or Undeliverable Packages

Customers are responsible for collecting packages made available at a pickup location or following reasonable delivery instructions provided by the carrier.

If a package is returned because it was not collected, delivery was refused, or delivery could not be completed for reasons attributable to the customer, Afterpace does not automatically provide free reshipment.

Where permitted by applicable law, additional shipping costs required to send the order again may be charged to the customer.

This does not affect any mandatory consumer rights.

Packages Marked as Delivered

If tracking indicates that your package has been delivered but you cannot locate it, please first check:

the delivery address provided with your order;
household members or neighbours;
safe delivery locations;
reception or building staff where applicable;
nearby pickup points or carrier notifications.

Please then contact us at hello@afterpace.fr if the package remains missing.

Afterpace may request an investigation or proof of delivery from the carrier before determining the appropriate solution.

A replacement or refund is therefore not automatically issued solely because a package marked as delivered cannot initially be located.

Your mandatory rights regarding delivery and transfer of risk remain unaffected.

Customs, Duties & Import Taxes

International orders may be subject to customs duties, import taxes, handling charges or other fees imposed by the destination country.

Unless expressly stated as included or collected during checkout, these charges are not included in Afterpace product prices or shipping charges and are the responsibility of the recipient, where permitted by applicable law.

These charges are determined by local authorities and may therefore be outside Afterpace's control.

Customers ordering internationally should take the possibility of additional import charges into account before completing their purchase.

Refusing to pay applicable import charges or refusing delivery does not, by itself, constitute a valid exercise of a statutory right of withdrawal where applicable.

Any return or refund resulting from a refused shipment will be handled in accordance with applicable consumer law and our Returns & Refunds Policy.

Delays

Delays may occasionally occur due to carriers, customs processing, peak periods, weather, transport disruptions or other circumstances.

If your order appears significantly delayed, contact us at hello@afterpace.fr and we will review the available tracking information and, where appropriate, investigate with the relevant delivery partner.

If your order is not delivered within the delivery date or timeframe communicated when your order was placed, please contact us at hello@afterpace.fr.

We will review the situation and, where appropriate, investigate with the relevant production or delivery partner.

Where applicable, you may exercise the remedies available to you under mandatory consumer law in the event of delayed or failed delivery.

Nothing in this policy limits your statutory rights regarding delayed or failed delivery.